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rblunden
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New Member

Printer jams on duplex

Product Name: Xerox B210
Operating System: macOS 11 - Big Sur

This is a brand new B210, installed today. It prints single sided fine, but each time I try to print duplex it jams on the second side. The feed sounds quite noisy and the paper appears not to fully go back after printing the first side. Any suggestions very welcome.

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rblunden
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Re: Printer jams on duplex

Just an update, in case this is of interest to anyone.

I called Xerox technical support, who (eventually) agreed to replace the printer.