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Nooraini
New Member
New Member

Printer keeps saying offline

Product Name: Xerox B210 Printer
Operating System: macOS 10.15 - Catalina

Hi

I've managed to instal the driver and print a few days ago and today when I tried to print, everything was connected as before but the printer says it's offline. I have tried restarting everything and it still doesn't work.

Nooraini

 

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3 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: Printer keeps saying offline

Hello Nooraini, 

I searched our online knowledge and found to articles below for offline messages.  If you are still having issue after trying these solutions pleas consider calling into our support department

https://www.support.xerox.com/en-us/article/en/2108762.html 

 https://www.support.xerox.com/en-us/article/en/2125302.html 

 

Thanks,
TammyL-Xerox
Community Manager

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Re: Printer keeps saying offline

I have the exact same problem, I already tried the recommended solutions and still not working

 

:(

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TammyL-Xerox
Community Manager
Community Manager

Re: Printer keeps saying offline

Hello Zairantiastic, 

Since you have tried the above solutions already, I would suggest that you call into our support departmenat @ 1-800-821-2797 or 1-800-835-6100. 

Thanks,
TammyL-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!
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