Printer keeps saying offline

[Nooraini]

Hi

I've managed to instal the driver and print a few days ago and today when I tried to print, everything was connected as before but the printer says it's offline. I have tried restarting everything and it still doesn't work.

Nooraini

[TammyL-Xerox]

Hello Nooraini, 

I searched our online knowledge and found to articles below for offline messages.  If you are still having issue after trying these solutions pleas consider calling into our support department. 

https://www.support.xerox.com/en-us/article/en/2108762.html 

 https://www.support.xerox.com/en-us/article/en/2125302.html 

[Zairantastic]

I have the exact same problem, I already tried the recommended solutions and still not working

:(

[TammyL-Xerox]

Hello Zairantiastic, 

Since you have tried the above solutions already, I would suggest that you call into our support departmenat @ 1-800-821-2797 or 1-800-835-6100.