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Endtime
New Member
New Member

Printer message 'Filter failed' on Mac OS Catalina

Product Name: Xerox Versant 180 EX-i 180 Print Server Powered by Fiery
Operating System: macOS 10.15 - Catalina

Some of our staff running Catalina on Macs are getting the error "Filter failed" when trying to print to our Versant 180 printer.  Not sure what has changed lately but I have multiple people inform me of this.  At one point, they were able to print with no issues.  Any thoughts/suggestions?  Looking forward to hearing back from you. 

 

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Endtime
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New Member

Re: Printer message 'Filter failed' on Mac OS Catalina

An updated Fiery driver fixed this issue.  The driver available via Web Tools is now outdated evidently.

MRCAnalyst
FreeFlow User

Re: Printer message 'Filter failed' on Mac OS Catalina

Thanks for following up to let the community know how you resolved this. When I setup a new Fiery driven printer I always encourage people to obtain drivers from efi.com and not via WebTools. That's not so important on Windows but it's very often important on MacOS, as you discovered.

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