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rsomers
New Member
New Member

Printer not printing unless fax sender chosen but still does not print

Product Name: AltaLink C8130 / C8135 / C8145 / C8155 / C8170 Color Multifunction Printer
Operating System: Windows 10 x64

Hi All, 

I am working with one of my end users and we are running into an issue with the C8130. 
To catch you up to speed, here is the troubleshooting so far:

Uninstalled and reinstalled printer driver, no avail

Power Cycling printer and device, no avail

only prints Windows test pages out when printing normal it prompts for a fax choice and no way to turn that off

print queue states it went to printer but nothing coming from the printer per EU

not received in audit log on printer

 

Have any of you run in to this issue before? Is there a way to bypass the prompt for fax? We have tested this with word, notepad, and various work processing software and text editors. 

Thanks,

Rob

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1 Reply
CherylO-Xerox
Community Manager
Community Manager

Re: Printer not printing unless fax sender chosen but still does not print

Hi reomers, 

Thank you for using the Support Forum. Please make sure you have installed the latest service pack and firmware on your machine,  If it still fails please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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