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New Member
New Member

Printer not working in Catalina

Product Name: Phaser 6022
Operating System: macOS 10.15 Catalina

Hi all,

After my update to Catalina, my Phaser 6022 was not working anymore. I updated the driver and although it said it was installed successful, the printer does not work. When opening the queue, a box shows up saying "The software for the printer was installed incorrectly. Would you like it to be repaired?". If I click on Repair, the box disappears, but nothing happens. Problem persists.

Have removed the printer and installed again (several times) but nothing helps. Really frustrating, please advice how to fix this. Thanks.

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Community Manager
Community Manager

Re: Printer not working in Catalina

Hello BB2,

I would recomend contacting the Support Department to troubleshoot this issue for a solution.

Thanks,
CathyO-Xerox
Community Manager

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