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Cegas
New Member
New Member

Printer offline

Product Name: Phaser 3020
Operating System: Not Specified

Hello guys,

I have recently bought xerox phaser 3020. Main reason was supporing Airprint. However, after sometimes printer went offline and my phone can not find it to print. Whenever, I reinstall Wireless settings wizard or unplug and plug power cable, issue resolves. But after 30 mins, it went to offline again. My firmware is up to date. Whats the solution?

 

Ekran Resmi 2022-05-13 08.37.15.png

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3 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: Printer offline

Hello Cegas 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call: 1-800-835-6100.   

 

Thanks,
TammyL-Xerox
Community Manager

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RealP
New Member
New Member

Re: Printer offline

i have the same problem...!! did you contact de service center? what they said?

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JudySolo-Xerox
Community Manager
Community Manager

Re: Printer offline

You will need to reach out to our support team directly. They can be reached at 1-800-835-6100.   

 

Thanks,
JudySolo-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!