You will need to reach out to our support team directly. They can be reached at 1-800-835-6100.
I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call: 1-800-835-6100.
I have recently bought xerox phaser 3020. Main reason was supporing Airprint. However, after sometimes printer went offline and my phone can not find it to print. Whenever, I reinstall Wireless settings wizard or unplug and plug power cable, issue resolves. But after 30 mins, it went to offline again. My firmware is up to date. Whats the solution?