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DavidW1
New Member
New Member

Printer regularly becomes unresponsive

Product Name: Phaser 6510DN
Operating System: Windows 10 x64

The printer is connected via ethernet. 

The printer becomes unresponsive on a regular basis. 10 times in the last 5/6 weeks. 

By unresponsive I mean, it won't print, it can't be reached via the internal web page and can't be woken up at the console when in low power mode. The issue can happen over night / after a few days or within an hour of last using the printer.

To solve the issue I have to hold down the power button to get the printer to reboot. 

It restarts and reports it is ready but then shortly after turns itself off again once or twice before a postscript initialising message comes up, the printer will then work.

While only mildly inconvenient /irritating the printer is a replacement printer. The previous printer did the same until eventually it could no longer start up and was replaced by Xerox.

I have contacted Xerox support who have sent out engineers but the problem has not manifested itself when the engineer visited. 

See link for a video of printer starting up and resetting itself, something like this happens every time the printer becomes unresponsive.

https://photos.app.goo.gl/riu3tEXokAME51HWA 

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2 Replies
TammyL-Xerox
Administrator
Administrator

Re: Printer regularly becomes unresponsive

Hello DavidW1, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100

Thanks,
TammyL-Xerox
Community Manager

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DavidW1
New Member
New Member

Re: Printer regularly becomes unresponsive

I've rung Xerox support. They either did not understand when i asked to talk to a product speciaist or could not offer that route. Another engineer is booked, a level 2 engineer. 

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