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adipaul New Member
New Member

Printer's Active queue releases jobs to unwanted users

Hi all,

 

We have got 3 WorkCentre printers (7835, 5945) coupled with PaperCut and setup with smartcard login for "Followme" printing. When swiping the card, it automatically releases user's jobs upon login.

But there are situations (paper jam or no paper for example) where the printing is not coming out after user A swipes the card at Printer 1, and, let’s say user A hasn't notice the error on the screen and leaves to its desk thinking to resend the job later...

Because user A and maybe other users swiped the card while Printer 1 was not printing, their job went to Printer 1 queue (on local hdd if I’m not mistaking) and cannot be released at a different printer (job is no longer present in Followme printer’s queue). Now, if user B clears the issue at Printer 1 (fills the trays with paper or unjam the printer), user’s A prints and other’s prints will be printed straight away.

So, is there a way to avoid this situation? Thank you!

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6 Replies
js983e Valued Member
Valued Member

Re: Printer's Active queue releases jobs to unwanted users

not sure if this has any effect on followme printing...

 

If you go to properties, services, secure print you can change it to prompt for passcode before releasing jobs.

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Fabio Valued Advisor
Valued Advisor

Re: Printer's Active queue releases jobs to unwanted users

no, once job is released out follow me, its already in the printer, you cant change that in papercut

another approach is to use SNMP validation in papercut, that will check if the machine is in error

but i never use that, it also has disadvantages

for example

before every print job, it checks the counters, so there is a small delay on every job

also, if you make  a print, and while in login session, you can make copy, papercut doesnt know whats going on :)

adipaul New Member
New Member

Re: Printer's Active queue releases jobs to unwanted users

#js983e Thanks for the tip, but we want things to be simple.

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adipaul New Member
New Member

Re: Printer's Active queue releases jobs to unwanted users

#Fabio Thanks for reply, this is interesting. I will let you know of the outcome, but we need to decide if is worth making the change.

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aeropia New Member
New Member

Re: Printer's Active queue releases jobs to unwanted users

Hi did you ever resolve this problem?

I have 3 printers whereas 1 works correctly but 2 of the printers automatically release the print job on card swipe

Thanks


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Mohammad_armouti Frequent Member
Frequent Member

Re: Printer's Active queue releases jobs to unwanted users


hi

To set the time that the printer holds print jobs before deleting them
In the CentreWare Internet Services "the webpage of the machine "

login as admin > properties >services > printing  >general > Delete Held Jobs After >enter the time in minutes.

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