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yiannabanana1999 New Member
New Member

Printer says there's a paper jam in the exit -- but there's no paper jam

Product Name: WorkCentre 3225
Operating System: macOS 10.12 - Sierra

Hello. I can't seem to get my machine to recognize that there's no paper jam. I've practically taken apart the machine and can't find one anywhere. But the machine continues to flash with a "paper jam in exit" message. Can anyone help me?

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Community Manager CherylO-Xerox
Community Manager

Re: Printer says there's a paper jam in the exit -- but there's no paper jam

Hi yiannabanana1999,

Thank you for using the Support Forum. Please take a look at the solutions for the fault message you are seeing.  Also turn the machine off for 2 minutes then power back on.  If the error continues please  consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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