cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Printer stopped printing on both side

Product Name: Xerox 6505
Operating System: Windows 8.1 x64

Hi,

We have a xerox 6505n printer in the office. It could print on both sides. But last few days, regardless of our preference, it prints only single-sided. I have updated the firmware, it does not help. I have also checked the web interface. It does not show duplex unit to be installed. However, it was not a problem before. What can be the reason for that? 

Thank in advance!

0 Kudos
6 Replies
Highlighted
Community Manager
Community Manager

Re: Printer stopped printing on both side

Hello ulkar_27,

I searched our online knowledgebase and found the steps to enable the optional features including the duplex unit. Hopefully this will get the duplex feature working again.

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
0 Kudos
Highlighted
New Member
New Member

Re: Printer stopped printing on both side

Thank you for your respoonse, but it says duplex unit is not avilable, however it was there.

When I choose available option, it continues printing on one side. If I click, get printer information, it says duplex unit is not available. 

Is that hardware problem?

0 Kudos
Highlighted
Administrator
Administrator

Re: Printer stopped printing on both side

Have you tried removing and reinstalling the duplex unit, if not I have included instructions on how to install the duplex unit.

 

 

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
Highlighted
New Member
New Member

Re: Printer stopped printing on both side

To be honest, I could not quitely understand how to remove and reinstall the duplex unit((

I opened the front cover and remove the orange plastic. and?

0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: Printer stopped printing on both side

Hi,

Duplex 6505.pngThis unit you should remove/reinstall from thefront cover.

Highlighted
Valued Advisor
Valued Advisor

Re: Printer stopped printing on both side

And for removing you ust press the lateral front cover button and withh the other hand to raise up the duplex unit.