Printer stopped printing on both side

[ulkar_27]

Hi,

We have a xerox 6505n printer in the office. It could print on both sides. But last few days, regardless of our preference, it prints only single-sided. I have updated the firmware, it does not help. I have also checked the web interface. It does not show duplex unit to be installed. However, it was not a problem before. What can be the reason for that? 

Thank in advance!

[CathyO-Xerox]

Hello ulkar_27,

I searched our online knowledgebase and found the steps to enable the optional features including the duplex unit. Hopefully this will get the duplex feature working again.

[ulkar_27]

Thank you for your respoonse, but it says duplex unit is not avilable, however it was there.

When I choose available option, it continues printing on one side. If I click, get printer information, it says duplex unit is not available. 

Is that hardware problem?

[TammyL-Xerox]

Have you tried removing and reinstalling the duplex unit, if not I have included instructions on how to install the duplex unit.

[ulkar_27]

To be honest, I could not quitely understand how to remove and reinstall the duplex unit((

I opened the front cover and remove the orange plastic. and?

[GabiE-Xerox]

Hi,

This unit you should remove/reinstall from thefront cover.

[GabiE-Xerox]

And for removing you ust press the lateral front cover button and withh the other hand to raise up the duplex unit.