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ulkar_27
New Member
New Member

Printer stopped printing on both side

Product Name: Xerox 6505
Operating System: Windows 8.1 x64

Hi,

We have a xerox 6505n printer in the office. It could print on both sides. But last few days, regardless of our preference, it prints only single-sided. I have updated the firmware, it does not help. I have also checked the web interface. It does not show duplex unit to be installed. However, it was not a problem before. What can be the reason for that? 

Thank in advance!

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6 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Printer stopped printing on both side

Hello ulkar_27,

I searched our online knowledgebase and found the steps to enable the optional features including the duplex unit. Hopefully this will get the duplex feature working again.

Thanks,
CathyO-Xerox
Community Manager

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ulkar_27
New Member
New Member

Re: Printer stopped printing on both side

Thank you for your respoonse, but it says duplex unit is not avilable, however it was there.

When I choose available option, it continues printing on one side. If I click, get printer information, it says duplex unit is not available. 

Is that hardware problem?

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TammyL-Xerox
Administrator
Administrator

Re: Printer stopped printing on both side

Have you tried removing and reinstalling the duplex unit, if not I have included instructions on how to install the duplex unit.

 

 

Thanks,
TammyL-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!
ulkar_27
New Member
New Member

Re: Printer stopped printing on both side

To be honest, I could not quitely understand how to remove and reinstall the duplex unit((

I opened the front cover and remove the orange plastic. and?

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gabiene
Valued Advisor
Valued Advisor

Re: Printer stopped printing on both side

Hi,

Duplex 6505.pngThis unit you should remove/reinstall from thefront cover.

gabiene
Valued Advisor
Valued Advisor

Re: Printer stopped printing on both side

And for removing you ust press the lateral front cover button and withh the other hand to raise up the duplex unit.