Printer totally locked

[Michael023]

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@prepaidgiftbalance wrote:

Hi everyone!

I have a Phaser 6020 that I can't get to print or communicate with my computer to restart it. It shows these errors on the screen, but it does have toner and paper. It seems totally blocked:
Image with the error: https://ibb.co/hfC9Rfx (Sorry, I have not been able to insert the image correctly.)
I got it to work and the errors disappeared by pressing the two buttons indicated in the image simultaneously and then restarting it, but after printing a few sheets it locked again and I have been unable to print again.
Any idea what may be happening and how can I get my printer back to normal?

Thank you very much in advance and best regards, David.

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Hide the print cartridge... The ink is the most expensive part anyway. If he gets a cartridge for himself, then let him use it!

[CathyO-Xerox]

Hello dvddvr,

The only reset step I can find is to reset using CentreWare Internet Services.

[dvddvr]

Hi everyone!

I have a Phaser 6020 that I can't get to print or communicate with my computer to restart it. It shows these errors on the screen, but it does have toner and paper. It seems totally blocked:
Image with the error: https://ibb.co/hfC9Rfx (Sorry, I have not been able to insert the image correctly.)
I got it to work and the errors disappeared by pressing the two buttons indicated in the image simultaneously and then restarting it, but after printing a few sheets it locked again and I have been unable to print again.
Any idea what may be happening and how can I get my printer back to normal?

Thank you very much in advance and best regards, David.