cancel
Showing results for 
Search instead for 
Did you mean: 
dvddvr
New Member
New Member

Printer totally locked

Product Name: Phaser 6020
Operating System: Not Specified

 

Hi everyone!

I have a Phaser 6020 that I can't get to print or communicate with my computer to restart it. It shows these errors on the screen, but it does have toner and paper. It seems totally blocked:
Image with the error: https://ibb.co/hfC9Rfx (Sorry, I have not been able to insert the image correctly.)
I got it to work and the errors disappeared by pressing the two buttons indicated in the image simultaneously and then restarting it, but after printing a few sheets it locked again and I have been unable to print again.
Any idea what may be happening and how can I get my printer back to normal?

Thank you very much in advance and best regards, David.

 

Tags (1)
0 Kudos
2 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Printer totally locked

Hello dvddvr,

The only reset step I can find is to reset using CentreWare Internet Services.

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
0 Kudos
Michael023
New Member
New Member

Re: Printer totally locked


@prepaidgiftbalance wrote:

 

Hi everyone!

I have a Phaser 6020 that I can't get to print or communicate with my computer to restart it. It shows these errors on the screen, but it does have toner and paper. It seems totally blocked:
Image with the error: https://ibb.co/hfC9Rfx (Sorry, I have not been able to insert the image correctly.)
I got it to work and the errors disappeared by pressing the two buttons indicated in the image simultaneously and then restarting it, but after printing a few sheets it locked again and I have been unable to print again.
Any idea what may be happening and how can I get my printer back to normal?

Thank you very much in advance and best regards, David.

 


Hide the print cartridge... The ink is the most expensive part anyway. If he gets a cartridge for himself, then let him use it!

 
0 Kudos