Printer unattaches itself Workcentre 6505

[ski1123]

Hi all,

I have a work centre 6505 printer that occasionally unattaches itself as a saved printer and I have to restart my computer, reload the drivers or re-add the printer to get it to be recognized again. It happens usually when trying to print a few different things and sometimes after big jobs. I will print one document and then try to print another document and the printer will be gone. I check my usb setting to see if it was going to sleep and that isn't the case. The printer just randomly vanishes. Any thoughts here?

Regards

[MSPTestAccount]

Hi ski1123.

Thank you for using the forum.

I would recommend pinging the printer: http://www.support.xerox.com/support/WC6505/support/en_US.html?objGUID=11667

There may be an issue that your IT person would need to check on.

You may also check for solutions in the product support content. 

http://www.support.xerox.com/support/workcentre-6505/support/enus.html

If you still need assistance you may contact US support at the following link https://www.office.xerox.com/smart/emailsupport/  or call 1-800-835-6100.

[v.andreev]

Hi,

Whats OS are you using? Have you tried to print from another PC? Maybe you should use ethernet cable....