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tim@umn.edu New Member
New Member

Printing #10 Envelopes on WC7220 Mac

We have 3 new WC 7220 printers and none will print #10 envelopes from tray 5 with Mac Word 2013. We can insert the media in the tray and the printer recognizes it as #10 envelopes. But when we send a print job from Mac Word. We get the error message that Resources required. No media in the tray. We are able to prin just fine from Windows 10 and Word. We installed the latest Xerox driver from the Xerox web site (XeroxPrintDriver.3.64.0_1572) and no driver for Mac OS 7 will install on El Capitan. I tried creating a printer with the Airprint driver with this machine but it's way to limited. I get the same results when trying to print envelopes with Apple Pages.

 

Thanks!

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4 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Printing #10 Envelopes on WC7220 Mac

Hello Tim,

 

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: WorkCentre 7220

 

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Printing #10 Envelopes on WC7220 Mac

Does Page Setup accurately display the Envelope selection? It often does not and causes this exact issue, and does so on Windows and Mac.

 

Screen Shot 2016-02-22 at 3.07.19 PM.png

 

As for airprint, it is intentionally limited, Apple only allows the most basic so they don't have to support any features beyond duplex.

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Joe
tim@umn.edu New Member
New Member

Re: Printing #10 Envelopes on WC7220 Mac

Thanks, I looked and Page Setup looks the same as your capture except ours show as landscape. If I switch the envelope has the text in portrait mode.
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tim@umn.edu New Member
New Member

Re: Printing #10 Envelopes on WC7220 Mac

Thank you. I did check the knowledge base and nothing seems to offer a solution that works. I contacted IT support and they sent some instructions about removing all parts of the Xerox driver. I tried that but the instructions are out of date for locations of files in El Capitan and the retry didn't work.
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