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bobd1015
New Member
New Member

Printing Blank Pages

Product Name: VersaLink B405 Multifunction Printer
Operating System: Windows 10 x64

I'm having an issue where only one user is unable to user a particular printer, because everything they print is coming out blank. Other users can print to this printer without issue. On that users computer I've tried the Versalink B405 v4 driver, global v3 ps driver, and I've tried using the Xerox Smart Start all with the same result; the printer prints blank for that one person. I tried removing the xerox desktop print experience program but it just gets stuck uninstalling for 30+ minutes, is there a way to remove this manually/could this be the issue? Can someone please point me in the right direction to get printing here? Thank you. 

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TammyL-Xerox
Administrator
Administrator

Re: Printing Blank Pages

Hello bobd015, 

Sounds like you have tried everything already, so it would be a software escalation please consider calling into the support department for assistance at 1-800-821-2797 or 1-800-835-6100.

Thanks,
TammyL-Xerox
Community Manager

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