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Printing Envelopes on ApeosPort III C2200

I am trying to print envelopes using tray 5 (manual feed tray) on ApeosPort III C2200 printer using Microsoft Word.

 

No matter what page/paper size settings I select, the printer keep displaying an error saying the paper size is wrong and to insert A4 landscape into tray 5. If I insert A4 paper it prints.

 

I am using size Envelope 120x235mm which I have set in the Page Setup, the Print settings and on the printer itself.

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Community Manager
Community Manager

Re: Printing Envelopes on ApeosPort III C2200

Hello kc3302 

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product. 

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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