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CB_IEC New Member
New Member

Printing Full Page Magenta Color in background

Product Name: XEROX Versalink C500
Operating System: Windows 10 x64

I have a XEROX Versalink C500 Color laser printer.  A few weeks ago it started printing FULL background color when printing simple black text (and anything else).  Cannot find a solution to solve the problem - have searched a LOT.  Have ALWAYS used only genuine XEROX product (toner, etc.).  What can I do to fix this.  Right now it is worthless to us and I am afraid I am going to have to replace it.  It is 12 months old.

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3 Replies
gabiene Valued Advisor
Valued Advisor

Re: Printing Full Page Magenta Color in background


It is  possible to be from drum cartridges. Try to replace them.



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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Printing Full Page Magenta Color in background

Swap the Magenta and Cyan drum, if the issue follows the drum, the drum is the problem, if the issue stays with magenta, the developer is the issue

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Technical Escalation User DavidX28897-xrx
Technical Escalation User

Re: Printing Full Page Magenta Color in background

I've gotten a lot of calls for this. Almost always the print driver. You can test by printing an internal page(one of the information pages) from the ui vs a job sent via computer. If internal page looks good, its the driver on pc
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