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Printing InDesign CS6 docs on Phaser 5500

i am trying to pirnt an Adobe Indesign CS 6 file on a Windows 7 computer to a networked Phaser 5500N. In set up the graphic is centered and horizontal on the page in the correct size. However, when you print the ID file it comes out sideways aligned to the top of the page. a second blank sheet of paper also prints. I would be more than happy to attach images if that would help.

 

also, when connecting to the print server using win 7 i was getting an error printing so i had to download the driver and install package for win 7.

 

i have checked all the settings and do not see anything to indicate why the file would not print as it appears in the print view.

 

any help would be greatly appreciated.

 

thanks,

 

todd

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Community Manager
Community Manager

Re: Printing InDesign CS6 docs on Phaser 5500

Hello TRICHTER.

 

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Phaser 5500.

 

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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