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hugoamf New Member
New Member

Printing PDF from Linux Zorin/Ubuntu Error

Hello All, I've a client that has almost all computers with Linux Zorin and a few with Ubuntu. I've installed seven Phaser 3320 with USB connection, was a demand from de client. They are printing directly from the browser pdf's that are generated from an online medical application, times to times it gives a error and starts to print pages with a few chars and only stops if i turn it off. I've started with the proprietary driver and other xerox printers old and new , generic drivers and it stills has the same behavior. I know that adobe reader no longer supports Linux but i install it anyway and made some tests and the behavior is the same with Adobe reader or other PDF reader software available for Linux. Does anyone had a similar problem? I've no more ideias... Thanks...
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Community Manager CherylO-Xerox
Community Manager

Re: Printing PDF from Linux Zorin/Ubuntu Error

Hi hugoamf,

Thank you for using the Support Forum. Please turn on Print as Image.  Follow these steps:

Select Print as Image From the Acrobat Product

Printing the PDF file as an image may enable the file to print.

NOTE: It will take longer to print when printing a PDF file as an image.

  1. Select [Print] from the File menu.
  2. Click on the [Advanced] button.
  3. Click on the [Print as Image] check box to insert a check mark and enable the option.
  4. Click on [OK].
  5. Click [Print].

If the problem continues please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Printing PDF from Linux Zorin/Ubuntu Error

What is coming out is likely a font issue, or a postscript error (Error : Offending Command) is normally in the first page or 2 of the code printed.

 

A PCL driver would stop most of it.

 

In most applications handling pdf you have the Print as image option that would solve both above issues, but of course with a browser plugin that won't apply.

 

Capture.JPG

If possible, look into the application outputting the pdf, if it has the ability to use pdf/x (any of them, but pdf/x3 is most common) have that done, it is designed for print and solves most issues with composite overprint, tray calling and fonts while making no difference in file size or readability on digital.

 

Your best bet would be to find a document that is not considered confidential and call Xerox to have it tested. That won't be a quick process, Linux is really a rare call for Xeorx, so you will end up going through a few reps.

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.