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Printing Problems IE9/10

Hello,

 

    I have posted on different Microsoft forums rearding an error when printing for internet explorer 9 or 10. The error we receive is:

 

Line 2072

Char 1

Error: Unspecified Error

Code: 0

URL: re://iefrome.dll/previewjs

 

I am going to attach links to the posts I have created to avoid a long drawn out post, and maybe from my other posts someone can come up with a resolution for our situation. I can also say that I have called your tech support department (ticket #18977795) regarding this issue. The links to the forums are:

 

http://answers.microsoft.com/en-us/ie/forum/ie10-windows_7/printing-issues-ie9-and-ie10/af0a568c-eb9...

 

http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/44573103-6034-4d5e-9464-2e8f4...

 

http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/64fa82f7-3a9d-4021-990c-641dc...

 

I hope there is enough information in these posts to help with a resolution.

 

Thank you all for your time.

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Community Manager
Community Manager

Re: Printing Problems IE9/10

Hi DuncanJ,

Thank you for using the Support Forum. Are you having this issue with a Xerox printer and if so which one?  Also which driver are you using? 

Thanks,
CherylO-Xerox
Community Manager

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Re: Printing Problems IE9/10

Hi Cheryl and thank you for your reply.

 

       After a very lengthy call to Xerox support we have concluded that all drivers and settings are correct. This isssue seems to be an Internet Explorer bug. I again have tried all the solutions offered by the bloggers on the technet and microsoft support sites to no avail. I am now waiting patiently for a reply to one of my other blogs to see if there is anyone out there with a solution to this issue. For now if we need to print from a webpage we are using Firefox or Chrome, and steering away from Internet explorer. Thank you again for your reply.

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