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Printing Properties Locks-Up in Adobe Reader (Xerox 9301)

We have several users trying to print to a Xerox 9301 from Adobe Reader. Whenever they press Pinter Properties to make changes, the Xerox box pops up but is blank, and eventually crashes. Adobe Reader seems to be the only program with this problem.

 

I have tried several different Xerox drivers but they all do the same thing. I have resported to the users using Edge to print pdf's which is not optimal.

 

Any ideas?

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4 Replies
Valued Advisor
Valued Advisor

Re: Printing Properties Locks-Up in Adobe Reader (Xerox 9301)

Right-click the printer and go to Printer Properties

Then un-check all the checked boxes in the circled portion (3) and click OK

 

1.JPG

 

Then jump over to the Advanced tab and un-check this one (2)

 

2.JPG

 

You will need to close any open applications then re-open them for the setting to apply, but if the driver caused it, the issue will be gone, and the important thing to note here is, no features will be lost, because we just disabled things that cause problems and have no benefits

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Joe Arseneau
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New Member

Re: Printing Properties Locks-Up in Adobe Reader (Xerox 9301)

Tried this but the Enable adnavced printing features and checked and grayed out so I cannot uncheck it. I am logged in as an administrator so that has nothing to do with it.
Any ideas?
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Valued Advisor
Valued Advisor

Re: Printing Properties Locks-Up in Adobe Reader (Xerox 9301)

If it is greyed out as an admin then it is a driver shared from another PC, so you would need to change it on the PC sharing it.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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Re: Printing Properties Locks-Up in Adobe Reader (Xerox 9301)

No, it is connected directly to the Xerox. It is installed from a setup downloaded from the Xerox site.
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