Re: Printing Red Not Gold

TammyL-Xerox · ‎01-05-2021

Hello Tmarmorelle,

I searched our online knowledge base and found this article on how to preform a color calibration on the printer.

If you're still having issues after trying these steps please consider calling our support department for additional assistance.

Thanks,
TammyL-Xerox
Community Manager

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Tmarmorelle · ‎12-23-2020

Hi There,

Yesterday we did a lot of printing and the colour was Gold. Towards the end of the printing the Gold became more Red and today it is the same, either when printing or photocopying.

I have changed the yellow toner (even though it had 22% left) and it hasn't made any difference. I've also used the rod to clean the areas where the toner is and that hasn't helped.

Have turned the machine off and on but also didn't help.

Any advice??

Thanks

Vincent