Printing envelopes

[Dart]

When I try to use the by pass to print an envelope I got held for resources  No 10 env. it had an envelope in it already. I was able to use the bypass for labels.

[CathyO-Xerox]

Hello Dart,

The Held For Resources message usually means the tray settings and the driver settings for that tray do not match EXACTLY, therefore it will not print. Here is some information on tray settings for your device. 

[loco · Accepted solution]

Hi there,

Make sure you follow this process:

Note: Use the Xerox Global Printer Driver.

To print on envelopes using Microsoft Windows 7 / Windows 10 OS and MS Word 2016. Load envelopes in the Bypass Tray. See the Related Content for additional information.
1.From the computer, open the MS Word application.
2.Click on the Mailings tab on the application tool bar.
3.In Create, click on the Envelopes icon.
4.Enter the delivery address and return address in the fields provided.
5.Click on the Options button.
6.Click on the Envelopes Options tab and make sure the envelope size is Size 10.
7.Click on the Printing Options tab.
8.In the Feed method section, select the fifth (5th) method from the left, and then select the Face-up radio button.
9.Make sure the Clockwise Rotation check box is not selected.
10.Select Bypass Tray from the Feed from menu.
11.Click on OK.
12.Click on Print.

[wpw3]

I am astounded that Xerox has manufactured and offered a printer that is so quirky and unreliable.  No reasonable mnemonics, reboots, menu edits are able to have this printer print envelopes correctly.  It will not print No 10 envelopes from the "Bypass Tray".  It will print other paper types ie Legal, Plain, Executive A4 (requiring the draconian confirmation of the papaer size and type on the menu), but it will not print envelopes.  The firmware on this unit is an abject failure.  The hardware appears fine but what use is it if the firmware cannot properly run the unit.  I cannot regret the purchase of this unit more.  I thought I was purchasing something higher quality and more durable than a Brother printer for example.....  and the hardware probably is.... but at least the Brother printers work (for a while).   

[CherylO-Xerox]

Hi wpw3, 

Thank you for using the Support Forum. Have you loaded the latest firmware from February 2021 on your machine? Do you get any error codes or messages?  Please consider contacting your support centre for further assistance.