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Printing error via telephone on xerox versalink c7025 with accounting activated, code 016-757

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Good morning all,

We have a problem with our xerox versalink c7025 printer, the accounting is activated in printing and copying, the auditors are also created.
On PCs we print without problems, on the other hand on phones we download and install xerox print services plugin and mopria, when printing with phones, we have a code: 016-757 and message: this user is not registered .
If someone has already encountered this problem, their solution is welcome.

Judicael / Buser PNR
 
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Community Manager
Community Manager

Re: Printing error via telephone on xerox versalink c7025 with accounting activated, code 016-757

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Hi there,

 

I searched the Knowledgebase and found some steps that may help you.

Thanks,
CathyO-Xerox
Community Manager

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Valued Advisor
Valued Advisor

Re: Printing error via telephone on xerox versalink c7025 with accounting activated, code 016-757

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Assuming Android:

On a Samsung device it is found on the phone/device via

 Settings > Connections > More Connection Settings > Printing > Mopria Print Service

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Select the Accounting option and you can add the info there

 

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Joe Arseneau