cancel
Showing results for 
Search instead for 
Did you mean: 
JOSEFAX7010-AA
Agency Analyst
Agency Analyst

Printing from Microsoft Business Solutions Navision to CQ9201

Product Name: Other - specify product in post

I have a customer that is having an issue printing a 3 page report out of Navision.  If we print 1 copy stapled, we get a 3 page report that is stapled.  Once we put in multiple copies of the same report say 3 copies, it prints 3 copies of the report and staples all 3 together.  We then get 2 more copies the same way so in essence we're printing 27 pages and stapling 9 together.

 

I have placed a service call and received an updated spar driver release in which I've cleared out all of the old drivers and installed this one fresh.  Still have the same issue.

 

Can anyone help me out here?  2nd level states that they do not have Navision to troubleshoot this properly so I'm banging my head against the desk trying to find a way to get this to work.

0 Kudos
3 Replies
Fabio
Valued Advisor
Valued Advisor

Re: Printing from Microsoft Business Solutions Navision to CQ9201

what version of spar driver do you have? and what language are you using? pcl , pcl6  or ps ?

0 Kudos
JOSEFAX7010-AA
Agency Analyst
Agency Analyst

Re: Printing from Microsoft Business Solutions Navision to CQ9201

Driver version is 5.216.12.2.1

 

I've tried pcl, pcl6 and ps...all have same results

0 Kudos
Fabio
Valued Advisor
Valued Advisor

Re: Printing from Microsoft Business Solutions Navision to CQ9201

have you tried the collate/uncollate option? you can find in in the printing preferences when printing the job, its in the advanced tab

0 Kudos