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Printing from Windows 7 64x PC

We are having trouble printing from our Windows 7 64 bit machines.  The color is off and some things (printed Outlook emails or .pdf’s) print a light yellow box around the document.  We have tried both the PS and PCL drivers from the website and are wondering if this is a known issue or if there is another driver option or any other suggestions.  Thanks for your help ~ Kristen

 

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Community Manager
Community Manager

Re: Printing from Windows 7 64x PC

Hi kmcdaniel,

Thank you for using the Support Forum. Without knowing what machine you are using it is difficult to say what may be happening.  Try using the GLobal driver and see if that makes a difference.  If not please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Re: Printing from Windows 7 64x PC

Sorry, we have the Colorcube 9201.  Also, we had a tech here servicing the machine and he suggested we call and ask for level 2 support, so I did, I was on hold for 45 minutes before someone picked up and told me they would have a level 2 support person call me back.  A few days later I received an email from Brian.Whelly@xerox.com wanting to arrange a time for the call... I suggested a time and did not receive a call.  I then emailed again requesting we schedule another call with no response so I thought I would try to find a generic email address to contact customer service/support with no luck so I resorted to trying this forum... can you help???

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Community Manager
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Re: Printing from Windows 7 64x PC

Hi kmcdaniel,

I am sorry you are having difficulty connecting with 2nd level support.  This is the link to the form to request support.  In the meantime I have a couple of suggestions.  On the PDF documents please try using the print as image option in Adobe.  Please follow this link for instructions on setting print as image.  Another change that might fix the yellow background is to Disable Advanced Features in the driver.  Here are those instructions:

Disable Advanced Printing Features in the Print Driver

  1. From the server or PC, open the Printers or Printers and Faxes window.
  2. Right-click on the required printer, and then select [Properties].
  3. Click on [Printing Preferences] from the General tab.
  4. Click on the [Advanced] tab.
  5. Click on [Advanced Printing Features] and select [Disabled].
  6. Click [OK].

If these suggestions do not help them please try to contact 2nd level again. 

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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