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lucas.prado
New Member
New Member

Printing gibberish or random characters in Xerox B215

Product Name: Xerox B215 Multifunction Printer
Operating System: Windows 10

We just bought many xerox B215 and B210 here at the office. 

We are having trouble that when we print pdfs gibberish and random characters get printed out. In Word everything seems all right, but when we try to do a PDF we get random symbols.

Is there a config we can change to solve it?

teste_impressora.jpg

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9 Replies
GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Printing gibberish or random characters in Xerox B215

Hi,

This is a issue of a print driver. So, reinstall the driver.

 

Gabi

FPoll
New Member
New Member

Re: Printing gibberish or random characters in Xerox B215

I have just bought a B215 multi printer and am having the same issue with gibberish being printed.

I have reinstalled the drivers.  Occasionally I get out what I have sent for printing - but only about 1 in 5 times.  Very frustrating please advise.

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lucas.prado
New Member
New Member

Re: Printing gibberish or random characters in Xerox B215

Hello Gabiene,

This is happenning in Multiple computers. 100+ computers that installed the driver independently. 
Most of the errors happen when using a USB cable directly.

So I think I  Xerox printers are faulty or the driver is bugged.


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tyreman100479
New Member
New Member

Re: Printing gibberish or random characters in Xerox B215

I have tried to reinstall the drivers but it's still doing the same random characters, I dont have this issue on my windows laptop, only with my mac, the store i bought it from assured me it was both MAC and PC compatible.

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CristianB
New Member
New Member

Re: Printing gibberish or random characters in Xerox B215

Anything else? I have install and reinstall many times the drivers but it is worse. I cant use the printer. 

There is no solution? I use it for a small office network, both by WiFi and LAN.

Does it need service to restore the factory settings?

Anyway what I have to do for having a functional xerox printer for what I bought it?

 

 

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omcpero
New Member
New Member

Re: Printing gibberish or random characters in Xerox B215

Dear Team, this issues was reported by multiple customers. No official answer is not a customer friendly response..

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lucas.prado
New Member
New Member

Re: Printing gibberish or random characters in Xerox B215

I've found that most of the problems were due to "Airprint Secure". I disabled airprint and it seems to have reduced the cases.

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omcpero
New Member
New Member

Re: Printing gibberish or random characters in Xerox B215

Interesting. Will try it out. I do print from Apple devices though, so not really keen to disable this feature..
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ghassenkhalil
New Member
New Member

Re: Printing gibberish or random characters in Xerox B215

I still have the same error until now !
I'm using my printer with a MacBook Pro M1 Pro 

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