cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Printing gibberish when printing JPG or PDF

Product Name: Xerox WorkCentre 6027
Operating System: Apple iOS

My brand new WorkCentre 6027 has started printing nonsense when I try to print a PDF or a JPG. I am running MacOS Mojave 10.14, but this was upgraded before I got the new printer, so nothing should have changed. 

HELP!

0 Kudos
5 Replies
Highlighted
Valued Contributor
Valued Contributor

Re: Printing gibberish when printing JPG or PDF

Might sound silly, Did you remove the old drivers and re-install the printer ?

This really sounds like a driver issue.

Randy
Please be sure to select Accept Solution and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!
0 Kudos
New Member
New Member

Re: Printing gibberish when printing JPG or PDF

No, but I'll try that! Thanks!

0 Kudos
Highlighted
New Member
New Member

Re: Printing gibberish when printing JPG or PDF

Reloaded the driver and now it prints 75% fine but still can't seem to print the JPG part of the print job. any other ideas? 

0 Kudos
Highlighted
Valued Contributor
Valued Contributor

Re: Printing gibberish when printing JPG or PDF

If you are printing a PDF, you could try printing as image.

Print window -> Click Advance Button -> Check "Print as image"

Just as a test to see if the job comes out 100% this time, And Vise Versa if the Check is already there (remove Check).

I don't think there is anything wrong with the printer, this is all Software / Driver.

I am using a Windows machine, so the option might be different on a MAC

Randy
Please be sure to select Accept Solution and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!
0 Kudos
Highlighted
New Member
New Member

Re: Printing gibberish when printing JPG or PDF

I received my WC6027 and out of the box it printed most images in 1/8" squares or thick/thin vertical lines. I printed an image with a 1/8"solid diagonal line, and the diagonal line comes out of my printer with 1/8 stairsteps. Regular type seems to print fine as long as its not embeded in a .jpeg file.The Xerox is connected to my iMac using OS 10.14.6 - Mojave. I have downloaded the latest driver from the Xerox website. My Printer & Scanner Preferences list the Driver version as: 1.149. Still I haven't been able to print .jpeg images by themselves or embedded in a document. Screen shots are worthless. Please help.

0 Kudos