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AdamS
New Member
New Member

Printing issues on Win7 x64

Product Name: Other - specify product in post

Hello,

 

I have a Phaser 6180mfp installed as a network printer. No problems on other workstations running XP and a MAC.

 

I've been having issues printing from MS Office applications and the Firefox web browser on my Win7 64-bit laptop. Error message I get when trying to print is an Unknown error has occured.

 

I can print from other applications suchs as Acrobat and Internet Explorer fine. I have not tried others but it seems to be hit or miss.

 

I've reinstalled the driver twice with a full clean out each time to no avail. I uninstalled the driver and downloaded the latest 64bit driver from xerox.com to no avail. I am not sure where to proceed from here.

 

Any suggestions??

 

Thanks in advance!

 

Adam

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1 Reply
Fabio
Valued Advisor
Valued Advisor

Re: Printing issues on Win7 x64

i think something is corrupt within the driver.
Please remove the printer AND also the driver from the print server properties.
download the latest global driver from website and install...

that shoudl work
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