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Valued Advisor
Valued Advisor

Re: Printing multiple copies of a custom sheet size 5x7 pinter asks for 8.5 x 11


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Printing multiple copies of a custom sheet size 5x7 pinter asks for 8.5 x 11

Product Name: Other - specify product in post

I am trying to print invitations that are 5"x7" which is a custom size to a ColorQube 8570 printer using Adobe Illustrator.  When I print 1 copy at a time the printer recognizes the proper paper size, but if I try to print 2 or more copies then the printer asks to load 8.5 x 11 letter paper.


I thought maybe it was a one time thing but I went back and forth between 1 copy and multiple copies. Each time I was at 1 copy it would print perfect, but if I had 2 or more copies it would ask for letter paper to be installed.


I tried repeating this using CorelDraw 12 and the printer recognizes the paper size correctly.  I changed the paper size to 5 x 7 in the printer paper size, the driver settings and in the programs.  I thought about converting the art from Illustrator to CorelDraw but I lose too much quality doing this. 


Has this been seen before?  I work for a larger company and our IT department setup the printer and drivers and restrict access to this information so I'm not sure the driver that is currently installed, I have also asked them to assist in troubleshooting this but was hoping to get some suggestions in the meantime.


Thanks for any and all help!

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