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rodo_311 Member
Member

Printing problem with WC 7225

Hi I've problems with 2 PCs. When I try to print it shows these messages: "Xerographic adjustments in progress" then shows "Printing Job Error"; "They bypass tray 5 is empty". I configured the driver to select automatically the paper from any tray. Also I reinstalled the driver many times and it keeps showing those messages. Im using PCL6, can´t use Postscript because the WC doesnt have PS installed. 

 

What could be the problem? It only occurs with 2 PCs the others PCs dont have that problem. 

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3 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Printing problem with WC 7225

<When I try to print it shows these messages: "Xerographic adjustments in progress">

 

That is not an error, it very likely is simply adjusting or cleaning the drums.

 

<then shows "Printing Job Error";>

 

You need to go to the printer and select Job Status > Completed Jobs then select the failed job to see why it failed, my guess will be that you have accounting turned on and didn't setup the driver to use your account code.

 

<"They bypass tray 5 is empty">

 

Again, not an error unless the tray is full, it's just an informational notice.

 

<What could be the problem? It only occurs with 2 PCs the others PCs don't have that problem. >

 

So the issue is the 2 PC's since the driver and printer are all the same. This definitely makes it sound like it is an issue with accounting stopping the jobs, or port configuration.

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Joe
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rodo_311 Member
Member

Re: Printing problem with WC 7225

Hi Joe

 

  • Yes I think that the "Xerographic adjustments in progress" is not an error, but it seems weird that everytime that I print any document shows that message.
  • "Printing Job Error" I'd already create and user ID and set the code on each driver, so I dont think it would be an accounting issue because the user ID is set at the driver.
  • I know that "They bypass tray 5 is empty" is not an error, but it keeps showing that message even though I'd select the tray one as default at the driver properties. Then in the printer queue shows Resources Needed "They bypass tray 5 is empty" but as I just said I select the tray 1.
  • Im going to check if it's using LPR or RAW port. Do you recommend RAW, isnt it?
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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Printing problem with WC 7225

If you are selecting tray 1, and it goes to tray 5, you either have the wrong driver, or the application you are using has an over-ride.

Some examples are Choose Paper source by pdf page size in the Adobe applications

Capture.GIF

 

MS Office is here, and anything but the 2nd Automatically Select will be causing issues.

 

cap2.GIF

 

LPR is much preferred, just be sure that LPR byte counting and SNMP are not selected.

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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