cancel
Showing results for 
Search instead for 
Did you mean: 
Jeroen
New Member
New Member

Printing problems with MSOffice 2010 GPD 5.185.19

Product Name: Other - specify product in post

Is there somebody experience problems with MSoffice 2010 withe GPD 5.185.19?

When you print the same document with MSoffice 2007 it goes fine.

Need help

 

Kind regards,

 

0 Kudos
6 Replies
Fabio
Valued Advisor
Valued Advisor

Re: Printing problems with MSOffice 2010 GPD 5.185.19

yeah , update to version 32 , there are bugs fixed for office...

 

i posted them in this forum

0 Kudos
PeterDS
New Member
New Member

Re: Printing problems with MSOffice 2010 GPD 5.185.19

Hello,

 

same problem here, only my customers have this problem with Excel 2010.

they both work with WC 7120, GPD is version 5.185.41 and at least one them has the latest firmware! no problem fix with driver or firmware.

 

 

Peter

0 Kudos
RuiC-Xerox
Technical Escalation User
Technical Escalation User

Re: Printing problems with MSOffice 2010 GPD 5.185.19

Hi,

not sure if I miss a post or smtg... but what is the problem you are experiencing?

Please select Accept as Solution if you feel this post has helped you.
0 Kudos
PeterDS
New Member
New Member

Re: Printing problems with MSOffice 2010 GPD 5.185.19

the problem is that excel seems to lose paper format, the first print the paper format is defined to A4 (which is good), when we print we get de error message "024-747" "job completed with error".

 

when we try to print after the error message, excel has no paperformat only a exclamation (custom page size), from that point it is impossible to define any paper, whether I choose A4 or inch.

I don't know that the problem is in excel or on the Xerox.

 

it's a 7120!

0 Kudos
frco
New Member
New Member

Re: Printing problems with MSOffice 2010 GPD 5.185.19

Hi. We have the same issues with our printers. We tried PCL it worked. Have the same issues on PS version.
0 Kudos
polombard
New Member
New Member

Re: Printing problems with MSOffice 2010 GPD 5.185.19

Hi,

Same problem encountered. My workaround :

- Be sure to have the last firmware (v71.13.41).

- Log into Admin on the 7120

- In tools, go to option "Print Service Settings", "Other Settings", "Substitute Tray" = "User Closest Size".

It will let you print your file.

0 Kudos