Printing problems

[JLeslie]

Thanks but as I replied previously, disabling the proxy in the Versalink has resolved the problem.

[Lissandragaren3]

You should check your internet connection again to make sure your computer connected successful to print devices or not

[JLeslie]

Turning off the proxy setting in the MFD seems to have done the trick. Not sure why you provided an Epson link for a Xerox MFD. However I was quite certain it was not a driver issue based on the errors in the report generated by the Xerox tech.

[JLeslie]

It's a VersaLink C505, sorry for not mentioing that. Once I was clued in to a proxy setting I looked for and found it and disabled it. Since I'm not a Xerox tech but a general IT admin I don't have any training in any printer specifics so had no knowledge of that. Since I disabled it things are working better.

[CherylO-Xerox · Accepted solution]

Hi JLeslie,

Thank you for using the Support Forum. You do not mention which printer you are using but generally speaking the 029-717 error is due to not having the proxy server settings enabled on your network router.  If you do not use them then turn off the Proxy Server setup to off on the printer. The default is Auto. Sign into the web interface for your machine to turn of the feature.  If that does not fix the error then please consider contacting your support centre for further assistance.

[JLeslie]

Users at the site have been having various printing problems and called in a Xerox tech to see if the device needed servicing.

Tech produced an error report which mostly consists of error 029-717 PAXCFile URL Not Found. Report said to disable automatic detection for internet proxy settings. I found the device was set to this so I just turned off the proxy altogether. The device software is up to date so that took care of the other recommendation.

However I've searched for this PACFile URL Not Found error online and have not found a single thing. What is the PACFile URL and can it be ignored now that the proxy setting is turned off?

The report included recommended procedures of updating the software, GP 9; and perform GP 37, how to obtain log files. What are GP 9 and GP 37 and where would I find them?

Since I wasn't there to talk to the Xerox tech I couldn't find out this information directly and he/she didn't leave any additional info other than saying that what he/she found wasn't their responsibility and needed to be fixed by the customer's IT people. That sounds like either the Xerox tech didn't know what he/she should know or was just passing the buck. In the past when I've dealt with other printer support techs they were much more helpful and knowledgeable so I'm not impressed in the least with this one. That's why I'm here asking for help as I don't have any training in Xerox equipment and I thought the Xerox tech would be more helpful than he/she was.

 Jonathan