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2 Replies
davidgran
New Member
New Member

Re: Printing too many Copies

thanks we will give it a try.

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Woliwon
Valued Contributor
Valued Contributor

Re: Printing too many Copies

On the homepage of the printer's webpage accessed with it's IP, choose " submit file" at the bottom of the page and submit a multiple page print ready file like a PDF. Does it do the same thing? Yes: it's an issue with the xerox. No: it's an issue with the application or print driver.  

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davidgran
New Member
New Member

Printing too many Copies

Product Name: VersaLink C7020/C7025/C7030 Multifunction Printer
Operating System: Windows 10

We have a Xerox® VersaLink® C7130 MFP on the LAN in one of our locations, when a multi page print job is sent to the printer, it prints the job many more times than selected from a computer. Prints are from MS Office and Adobe PDF.

User prints 5 copies of a 4 page document, it will print 50 pages instead of a total of 20. A single page job prints one page.

I tried upgrading the firmware remotely from 69.21.21 to 69.23.41 but has failed 3 times. I have also removed the driver and reinstalled the printer and driver for this user, which made no difference.  We use the PCL6 driver on our installs, it is required for some of our applications. We install network printers via TCP/IP port.

He reports that multiple users in that location are also having this issue.

 

Any Suggestions?

 

Thanks,

 

DG

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