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New Member
New Member

Printing

Product Name: WorkCentre 6027
Operating System: Windows 10 x64
My xenon workcentre 6027 printer wasn’t printing correctly. Half the page was blank. I preformed all maintances possible on control panel. Changed the ink cartridges and still nothing. Then I noticed it had a ton of buildup of black ink on the ctd black mirror like page I cleaned it off with endless cue tips and it was almost working correctly page was printing but with streaks the more I cleaned. Then suddenly half the black mirror page broke in half which was wrapped around the feeding wheel under the color toner density. Ever since I get a Ctd malfunction possible sensor error and it will no longer print. Does anyone know what part I’m referring to it’s like a super long black glossy page. Is it replaceable I would hate to have to get rid of a printer only a little over a year old.
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Community Manager
Community Manager

Re: Printing

Hello there,

Have you repaced the broken copy cartridge to see if that will get you printing again?

Thanks,
CathyO-Xerox
Community Manager

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