Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
2 Replies
Merti
New Member
New Member
‎02-24-2021 03:38 AM

Re: Printing

Hello CathyO,

thanks for your answer. The firmware has been updated, and the mentioned issue is still the same. The never ending dataprocessing is not really never ending, because the excel sheet is printed in 15-19 minutes later. We tried printing from another PC, and it was OK under Win7 and Office 2010, but from another Win10 and Office 2019 PC we have the same problem. Maybe Office 2019 and the Versalink C400 are not fully compatible.

Best regards

Merti

 

0 Kudos
Reply
CathyO-Xerox
Community Manager
Community Manager
‎02-04-2021 05:08 PM

Re: Printing

Hello Merti,

I searched for processing issues with you model device and it mentions updating the firmware as the solution.

If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
Reply
Merti
New Member
New Member
‎02-02-2021 05:43 AM

Printing

Product Name: VersaLink C400 Color Printer
Operating System: Windows 10 x64

Hi,

Printing is OK in general except from printing of excel sheets (Office 2019). A never ending processing is on the display and no prints. Xerox Smart Start is updated.

0 Kudos
Reply