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11 Replies
booster
New Member
New Member

Re: PrintingScount: No supported printers found

If someone still cares, I have had same problem with my Phaser 6000 on Win 10 x64. I completely removed the Windows 10 drivers for Xerox 6000 along with the software that was downloaded from Xerox support. Then I've found my original installation CD. I hve installed the software from "Install" directory (not by setup.exe from root, as it said that I had wrong OS). Everything works for me now. It is absolutely necessary because otherwise I don't know the printer error that just occured ("Need to clean CTD sensor" in my case).
Joe Arseneau
Valued Advisor
Valued Advisor

Re: PrintingScount: No supported printers found

Xerox customer support is by phone, this forum is peer-to-peer.

 

1.JPG

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Joe Arseneau
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Gippy
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Re: PrintingScount: No supported printers found

What? Isn't this the Xerox Support Forum?

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Joe Arseneau
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Valued Advisor

Re: PrintingScount: No supported printers found

I don't have a soolution to post, you should probably call Xerox

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Joe Arseneau
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Gippy
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Re: PrintingScount: No supported printers found

@Joe053204-xrx Provide a solution please

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Gippy
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New Member

Re: PrintingScount: No supported printers found

Noone?

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Gippy
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New Member

Re: PrintingScount: No supported printers found

Noone?

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Gippy
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Re: PrintingScount: No supported printers found

When I click "Configure port" the following error is displayed: "Error during port configuration. Operation not supported."

 

Screenshot (5).png

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Joe Arseneau
Valued Advisor
Valued Advisor

Re: PrintingScount: No supported printers found

You say that Windows 8 or 10 are not supported, but you linked me the driver for Windows 10. So are they supported or not? And if not, why? Printing scout and the other software contained in the software downloads doesn't display for Windows 10, so it doesn't get official support. The driver does, the software doesn't. I was wrong on Windows 8 though.

 

BTW, I already installed that driver you linked me, but it didn't work!

It should work just fine in Windows 10 with the caveat I mentioned, do not pick the printer from the list, just continue through and do it all manually just like you would have in Windows 7.

 

I had to download the working driver from Windows Update.

Since Printing Scout doesn't see the Xerox driver it won't find the printer

 

I tried running PrintingScount as admin and in compatibility mode (I set Windows 7), with no success!

 

How can I specify the port?

Go into Control Panel >Devices and printers then right-click the Phaser and go to Printer Properties > Ports > Configure Port and make sure your settings match these identically.

 

1.JPG

 

I can with no doubt state it works in Win10 x64 with the Xerox driver I linked and the Windows 8 x64 CD download to get Printing scout when the printer is installed via TCP/IP port with the settings show above, which you can see me running here right at this minute . There is a newer build of Windows 10 though.

 

Capture.JPG

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Joe Arseneau
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Gippy
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Re: PrintingScount: No supported printers found

You say that Windows 8 or 10 are not supported, but you linked me the driver for Windows 10. So are they supported or not? And if not, why?

 

BTW, I already installed that driver you linked me, but it didn't work! I had to download the working driver from Windows Update.

I tried running PrintingScount as admin and in compatibility mode (I set Windows 7), with no success!

 

How can I specify the port?

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