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New Member
New Member

Printingscout Error

I'm running the newest Xerox drivers on my Mac OS X 10.9.2 and I get a "PrintingScout Some of the driver files are missing or corrupted.  Please re-install the driver and retry." message every time I print.  I've tried deleting and reinstalling the driver and I've tried resetting the printing system.  I've even tried manually deleting the driver from the library.  Does anyone have any other ideas as to why this could be happening?

 

PS I'm also on the newest firmware for the printer.

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3 Replies
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Valued Advisor
Valued Advisor

Re: Printingscout Error

Hi you!

 

Try disabling bi-directional communication in the printing setup and remove the PrintingScout application.

 

Best Regards

Kimzi


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New Member
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Re: Printingscout Error

This is a Mac... I don't see any options to bidirection printing.  Nor do I know how to remove PrintingScout

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Valued Advisor
Valued Advisor

Re: Printingscout Error

Hi again!

 

Even if it's a mac you can disable the bi directional communication.

1. Open the Terminal.app.
Can be located in “Applications” -> “Utilities” -> “Terminal”
2. Write as following:
Snmpconf –g basic_setup
3. Choose the “snmpd.conf” file, if you have two of these files, select the one named
“etc/snmp/snmpd.conf”.
4. Write as following:
No <ENTER>
Yes <ENTER>
No <ENTER>
No <ENTER>
No <ENTER>
No <ENTER>
No <ENTER>
No <ENTER>
If you get a message saying the file already exists, write this command:
Overwrite <ENTER>
Restart your MAC and SNMP should now be deactivated.

 

If you do not want to turn off bi-directional support on the MAC you can turn this off in the PPD.

 

Removing Printingscout is done the same way you remove any other application, go to the apps folder and drag the printingscout folder to the trash can :)

 

The equivalence to “Bi-directional communication” on the MAC is an application called
“Printing Scout”.
This program is included in the driver package.
To uninstall this program, start the “Finder” and go to Applications -> Xerox -> Printing
Scout.
Take the whole catalogue and slide it over to the Trash bin, right click and select “Empty
Trash”. After this you will need to restart your MAC.

 

Best Regards

Kimzi


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Please remember to select "Accept as Solution" for posts that helped you solve the issue.