Printserver stuck when printing more than 1 page

[FGW2018]

Good day,

I search the forum posts but I couldn’t find 1 similar so...

Since a couple of weeks I can’t print a doc or pdf with more than 2 pages. When Word or Adobe send the print command to the print server Windows freeze and the command disappear from the queue screen and won't print it. After that freezing moment I need to restart because it will not print anything anymore. 

It seems the printer can't handle more kb's then is worth 1 page but I don't know I am just a user. 

Please help me out, thank you!

[CherylO-Xerox]

HI FGW2018,

Thank you for using the Support Forum. Without a machine model number we can not begin to help you with your issue.  Please consider contacting your support centre for further assistance.

[Joe Arseneau · Accepted solution]

On the Print server go into Devices and Printers and right-click the printer , then go to Printer Properties > Ports > Configure Port and check LPR and make the queue name lp and uncheck the 2 boxes below it.

If you get a fault when you select Configure port it means MS decided to change it to a WSD port on its own, which is what happens if you install a print driver in Windows 8 and newer by selecting it from the list of printers it finds on its own. If that is the case, reinstall the driver and do it manually, or add a new port via Add Port and use those same settings.

[FGW2018]

Thanks for the reactions. I own a Workcentre 6605.

I couldnt hit configire port, like you said. I reinstalled the drivers manually and for some reason it works!

Thanks a lot!