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kaika313
Occasional Contributor
Occasional Contributor

Problem printing custom paper size

Product Name: WorkCentre 7755/7765/7775
Operating System: macOS 11 - Big Sur

Hi,

I'm trying to print on a custom size sheet of paper (480mm x 320mm, heavyweight) but this happens with almost any other non-standard size paper.

I create a PDF file with those dimensions, select in the print driver (v. 5.5.2) bypass tray where I've loaded the paper, check that paper type is the same on both printer settings and driver but always printer asks me for 8,5" x 11" standard paper and there's no way to make the printer change its mind... and if I put an 8,5" x 11" it prints part of the image on it with correct proportions.

It happens also with a different machine (7835) when I try to print on any custom paper size it asks me for a different paper (A4 standard or Letter).

I cannot figure out what piece of information coming from my Mac is telling the printer to use Letter size paper and why...

What settings could I check? 

Thank you

Kari

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3 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: Problem printing custom paper size

Hello Kaika313, 

For this printing issue, I recommend you uninstall and reinstall the Xerox Print Driver. 

Thanks,
TammyL-Xerox
Community Manager

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mouniem
New Member
New Member

Re: Problem printing custom paper size

I forgot the administrator password and did a reset to the printer and after that when I print the pdf file it aligns to the left and when I print the back they both turn in the direction is there a solution to this problem

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TammyL-Xerox
Community Manager
Community Manager

Re: Problem printing custom paper size

Hello mouniem, 

Try this link for instructions on how to adjust an image shiftIf you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100.

Thanks,
TammyL-Xerox
Community Manager

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