Showing results for 
Search instead for 
Did you mean: 
New Member
New Member

Problem with Mac driver on Workcentre 7120

We have Xerox standard accounting enabled on our Xerox Workcentre 7120.  It has been working great with our Windows PC's but I have not had much luck with our Mac's.  I have configured the driver on the Mac to use the accounting system but every time I try to print I get a 016-757 error on the device.  According to the manual that indicates an incorrect password.  I know the password is right because I can go use the exact same username password combination on a PC and it prints with no problems.  The strange thing is that when I enter my credentials instead of the users I am able to print from the Mac.  I have no idea what the difference is.  I am pretty lost.  If someone has run across this problem before any solutions would be appreciated.  I don't want to turn the accounting software off because we want to track print jobs for our users.



0 Kudos
1 Reply
Valued Advisor
Valued Advisor

Re: Problem with Mac driver on Workcentre 7120

when you added users on the XSA webpage , did you also give the user a password?
When i confiure and when i create acconts :
user id = here i fill in a pincode
user name = user name
password = i leave blank , this is for extra security

WHen print from mac , choose the option : send user id only , the fill in field nr 1
that should work
016-757 is corresponding with field 3....!
0 Kudos