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Alex2
New Member
New Member

Problem with paper settings

Product Name: PrimeLink C9065/C9070 Printer
Operating System: Windows 10 x64

Hello

i have Xerox Primelink C9065

i want to print on custom paper 330x600, 300gr, through bypass tray.

on the machine display i can select right paper, no problem

but on computer side in printer preferences this paper is grayed out and i can not select it.

So when i try to print, printer give me error and nothing happend.

Please someone of Xerox support to tell me if this printer can print this type of paper or i need to buy additional equipment to do that.

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2 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: Problem with paper settings

Hello Alex2, 

Have you tried installing the PCL driver, if so I would sugge that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100. 

Thanks,
TammyL-Xerox
Community Manager

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Alex2
New Member
New Member

Re: Problem with paper settings

Yes i have tried PCL driver, no diffenrece ....

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