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Problem with paper size errors with Workcentre 3045 NI - when printing

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Hallo,

I have a problem with my WorkCentre 3045NI with the paper size which makes me mad. I want to use piper size A4.

Each time when I try to print a Microsoft Word doccument the printer shows error on the display :

 

No suitable paper 024-963

Latter 8,5x11 ; Plane

 

Each time I have to push OK or CANCEL the printing

 

 

You can be sure that I:

1. Set the paper size and piper type in "Tray settings" , "Main tray" as A4 - 210x297

2. Set the paper size from "Page layout" menu from MS Word as A4

3. Set the paper size from the "Printer properties " from "Print menu" as A4

4. Made a new "Saved settings" where the paper size is again A4

5. I even tried other version of MS Word

 

Each time the error is the same.

 

The problem NOT exist on other computers ! I tried - there everything there is OK!

The problem NOT exist on the most of the PDF printed files.

First time I have I problem like this.

Can You Help me! Thank you in advance !

Hristian Revenski

 

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Re: Problem with paper size errors with Workcentre 3045 NI - when printing

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I will describe the problem with a few words :

Each time I try to print , no mater that all the settings are for paper A4 - the printer shows error - paper is Letter format.

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PROBLEM REVEALED ! ! ! :)

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:smileyhappy:

I revealed the problem - Control Panel, Harduare and sound , Printers , Right click on the printer, Printer preferences - here must be also selected the needed paper and needed settings.

I still don't know why only on this computer and only on MS Word was the problem.

Thank you for attention !