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1 Reply
CherylO-Xerox
Valued Advisor
Valued Advisor
‎08-20-2015 02:04 PM

Re: Problem with paper size missing workcentre 3665X

Hi pstechnology,

Thank you for using the Support Forum. Please follow the instructions to totally remove the driver then reinstall and make sure you choose your WorkCentre model as you install the global driver.  If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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pstechnology
New Member
New Member
‎08-18-2015 11:11 AM

Problem with paper size missing workcentre 3665X

Product Name: Other - specify product in post

Hi,

 

We have two xerox printers on our network along with 8 PCs running Windows 7. The problem is one PC. the paper size available is missinig. So when using IE, Word, Excel, Adobe Reader the option to select paper size is blank. I have researched the problem on Microsoft and Adobe website and both sites tell me that the problem comes from the printer driver? I have installed differetn drivers 

global and PS but no luck.

 

Thanks

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