Hello JC88,
There are a few things that could be happening. You could have a genuine cartridge but not the right one for your region or it could be a metered cartridge for a non metered device or vice versa.
#1 - " SOLD/ Regular " - You own this machine. No Contract.
#2 - " Metered " - Cost per Copy, Renting Machine, Contract with Xerox
#3 - " DMO, Dmoso " - includes the marketing, sales and servicing of Xerox products, supplies, and services in (Latin America, Mexico, Brazil) the Middle East, India, Eurasia and Central- Eastern Europe (Russia area) and Africa.
If you have the correct cartridge and removing and reinstalling it doesn't fix the issue you should consider calling the support center again.
Here is where you can find the serial number location for your printer to be sure you're providing the correct information when calling.
Thanks,
TammyL-Xerox
Community Manager
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