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Valued Advisor
Valued Advisor

Re: Problems with Synaps or synthetic papers

Hi Fred,

Thank you for using the Support Forum. Please make sure the paper you are trying to use is within specifications for your product.  Paper and Special Stock specifications . Please consider contacting your support centre for further assistance.

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Problems with Synaps or synthetic papers

Product Name: Xerox iGen 5 Press
Operating System: Windows 10

I'm having issues running any synthetic paper through the igen 5. I normally use Synaps 10 - 14 mil, but I can't duplex it at all I have to simplex it and it just keeps jamming in the fuser area. Plus if it's full coverage on a 12 x 18 sheet it will not lay down the toner evenly at the tail end of the sheet. I'm using the stock from the stock library which I'm assuming is controlling the temp of the fuser, speed, voltage, etc. but I'm wondering if anyone has any tips on getting this stuff to run through their igen presses. Any help is appreciated. 

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