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Problems with Xerox DocuColor 252 + Creo Spire CX260

Hello, again. I still have one problem with another printer. the same problem with my Xerox Color 550 was solved.
I have Xerox DocuColor 252 with Creo Spire CX260. The creo spire controller with installed Auto Tray Switching (ATS) Patch for Creo Color Server v2.0 SP1and DocuColor 242/252/260, Creo Color Server 2.0 Service Pack 2 Update Patch for DC 242/252/260 Printer-Copier, Out of Place Patch for Creo Color Server 2.0 for DocuColor 242/252/260.
but despite the presence of the Auto Tray Switching patch, printer does't want to make auto tray switching. in printing properties item paper of different sizes is true. but printer can print only A3 or A4. if a document contains multiple formats, it can print only on one of them. i tried 3 ways of printing. first way AdobePS_260_V2 driver, second way PPD version of driver Creo AdobePS_260 driver, third way usb connecting. he does't want connect via usb, drivers not installing and device every time has status is uknown. the first two methods is printed only one of the formats. in controller settings everything is good. please help me to solve this problem.

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Re: Problems with Xerox DocuColor 252 + Creo Spire CX260

Hello eugeneggc.

I see that none of the community members have responded to your post yet.  You may want to search the product knowledge base at www.xerox.com for a solution.  This is the link to the US site.  If you are located in a different country please make sure to selelct your country first, then select Support & Drivers from the Xerox banner.

 

If you are unable to located a solution I would recommend that you contact your local technical support group for assistance.

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SandyP-Xerox
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