Problems with globa print driver and windows 10 version 1607

[AKhalil]

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@Fabio wrote:

Engineering has investigated this escalation and are declining the issue because this is a Microsoft issue. Xerox opened a case with Microsoft to investigate. Microsoft acknowledged the issue to be theirs and created a KB article. Within the KB there is a documented workaround. The workaround was tested and validated by Xerox development.

Microsoft notified Xerox a hotfix is being created to address the issue. Microsoft intends to incorporate the hotfix into an upcoming release. Please contact Microsoft support for an outlook. Please reference Xerox’s case number 116093014742830 as well as the KB article when contacting Microsoft support.

KB Link: https://support.microsoft.com/en-us/kb/3201130

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Hi, 

I alos confirm that, this workaround works. Thanks!

[Fabio · Accepted solution]

Engineering has investigated this escalation and are declining the issue because this is a Microsoft issue. Xerox opened a case with Microsoft to investigate. Microsoft acknowledged the issue to be theirs and created a KB article. Within the KB there is a documented workaround. The workaround was tested and validated by Xerox development.

Microsoft notified Xerox a hotfix is being created to address the issue. Microsoft intends to incorporate the hotfix into an upcoming release. Please contact Microsoft support for an outlook. Please reference Xerox’s case number 116093014742830 as well as the KB article when contacting Microsoft support.

KB Link: https://support.microsoft.com/en-us/kb/3201130

[SvenTi]

Hi,

i tested the MS KB 3201130 and can confirm that the problem is not fixed with the workaround from Microsoft.

My Printserver is on Windows 2008 R2 and all settings worked well until Windows10 1607 was installed.

Hope that Xerox find the problem and fix it soon.

[KCP421]

I have tested this update (KB3194496) on a few clients now, unfortunately the issue still persists, the clients are not getting their default settings from the server.

We are using version 5.496.7.0

[Fabio]

there is a new cumulative update :
KB3194496

https://social.technet.microsoft.com/Forums/en-US/e51e1c6d-71a0-49ba-881a-61669026feac/cumulative-up...

any1 able to test ?

[Fabio]

i think that there are issues with windows instead of drivers

look here:

http://answers.microsoft.com/en-us/windows/forum/windows_10-update/fixed-some-settings-may-be-reset-...

https://social.technet.microsoft.com/Forums/en-US/927b8627-e074-4b3d-810a-33348be2273d/windows-10-16...

[koenvanongeval]

This is a major issue.

All clients with this Windows 10 update will get this problem!

Tested with GPD PCL & PS v 3.7.469.9.0 and v 3.8.496.7.0; all the drivers have the same issue!

Also tested with machine specific driver and same issue!

Tested with non Xerox driver (hp), NO issue!

Watch into this ASAP please!

[SvenTi]

Hello Joe,

i´ve the same experiance. i´ve updated my print driver because of an certificate problem with Phaser 3600 drivers.

one by one i´ve changed the model specific driver to GPD 5496.700.0.0. PCL 6 (64 and 32 bit) and the last 2 month we have no problem.

since this week, we have a few clients with the 1607 anniversary update installed.

[Joe Arseneau]

Can you confirm you are speaking about GPD 5.496.7.0?

Your issue was resolved in the latest GPD, but there was an issue for a short while on a few of the older versions.

Just make sure you install it with the version specific one because the other may not actual update an older version.

[KCP421]

Yes it is set like that, has been for couple years that we've been using it. I don't think it's a server problem, since it's working fine on Windows 10 Version 1511.

I've tested this a bit, and a machine that is running Windows 10 Version 1511 and is working fine, if I upgrade to version 1607, it will break.