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lorib44121 New Member
New Member

Problems with printing on Phaser 8550 in Windows 7

I have been frustrated with this problem for a long time.  I have a network Phaser 8550 printer, and all of my Windows XP PC's print with no problem.  I downloaded a Windows 7 driver, and on 2 Windows 7 PC's, I have 2 major problems:

 

1. The printer preferences do not allow me to select Black & White - it always prints in color, no matter what I set as the default.

 

2. Whenever I print from a PDF, it always prints 2 on a page landscape - so small that I cannot read the text.

 

Please help me figure out the appropriate printer driver to download and install.

 

Lori

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10 Replies
Xerox Employee KathrenK-Xerox
Xerox Employee

Re: Problems with printing on Phaser 8550 in Windows 7

Hi Lori,

 

Could you please provide a little more info regarding your problem?

 

Are you using the PS driver for the Phaser 8550 that is available on Xerox.com?

http://www.support.xerox.com/go/results.asp?Xlang=en_US&XCntry=USA&prodID=8500_8550&ripId=&Xtype=dow...

 

Or, are you using the Xerox Global Print Driver or Xerox Mobile Express Driver to print to your Phaser 8550?

 

Could you also tell me which version of the driver you are using?

lorib44121 New Member
New Member

Re: Problems with printing on Phaser 8550 in Windows 7

Well, you are just wonderful - just asking the questions got me to install the correct driver,and now everything works fine!

 

Thank you so much - I wish I had asked about this long ago!

 

Lori

 

P.S.  By the way, I used the Global Print Driver, PS32 bit.  I have no idea which driver I was using before, but it was not working well at all!

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Xerox Employee KathrenK-Xerox
Xerox Employee

Re: Problems with printing on Phaser 8550 in Windows 7

I am really glad to hear that this helped!

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ichbinfranz New Member
New Member

Re: Problems with printing on Phaser 8550 in Windows 7

Dear Kathren,

Dear Kathren,

 

 

I found this threas via google. We have a similar problem with Xerox 8550DX printer. We are using Windows 7 x64. The driver version is 5.102.0:3N 2009.03.14

Dear Kathren,

 

 

I found this threas via google. We have a similar problem with Xerox 8550DX printer. We are using Windows 7 x64. The driver version is 5.102.0:3N 2009.03.14

 

I would be glad for any help as the situation is very frustrating.

Dear Kathren,

 

 

I found this threas via google. We have a similar problem with Xerox 8550DX printer. We are using Windows 7 x64. The driver version is 5.102.0:3N 2009.03.14

 

I would be glad for any help as the situation is very frustrating.

 

best regrards

franz

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JohnXDPS Frequent Member
Frequent Member

Re: Problems with printing on Phaser 8550 in Windows 7

There's windows 7 and Windows 7 x64, Make sure you select the right one on driver downloads page.  There is also a known issue when/if you upgraded from a previous OS to current.  View the link below, the issue while it may be slightly different sounds very similar.

  http://social.technet.microsoft.com/Forums/en/winserverprint/thread/decb1a8f-7448-47eb-b2b2-610c4337...

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Xerox Employee KathrenK-Xerox
Xerox Employee

Re: Problems with printing on Phaser 8550 in Windows 7

Hello ichbinfranz,

 

Have the other posts been helpful in resolving your questions?

 

If not, could you please provide a few more details regarding the problem you have experienced? The link you mentioned did not paste into your post. I am not clear about the symptoms of your problem. Thanks!

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cheadrick New Member
New Member

Re: Problems with printing on Phaser 8550 in Windows 7

can you pleae help me with this similar issue?  i cannot seem to get mine to print in color.  Did not upgrade software.  this is a new computer.  plug and play.. driver installed... can't seem to get it to print in color.

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pilartobias New Member
New Member

Re: Problems with printing on Phaser 8550 in Windows 7

I am also trying to download the driver for windows 7 but keep getting an error message that the Xerox windows common installer stopped working. Any ideas on how to fix this?

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Re: Problems with printing on Phaser 8550 in Windows 7

Hi pilartobias,
Thank you for using the Xerox forum.

 

There is a newer driver available on the following link. The above conversations were from Sept, 2011.
http://www.support.xerox.com/support/phaser-8500-8550/downloads/enus.html?operatingSystem=win7

Are you using the newest Global Print Driver listed on the linked site?

Mitch Swetsky
Xerox Customer Tools & Social Media Moderator
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