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Troy Lissoway
New Member
New Member
‎04-10-2018 12:46 PM

Programs running Mac High Sierra (10.13.4) crash when printing to a Phaser 7760

After migrating my system to a new Mac with an up-to-date system, any application that uses the Print dialog box will crash after sending the job to print. Adobe apps or Chrome don't crash unless I try to access printer settings, such as double-siding. I tried installing an up-to-date print driver, but it hasn't fixed the problem.

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Joe Arseneau
Valued Advisor
Valued Advisor
‎04-11-2018 12:50 PM

Re: Programs running Mac High Sierra (10.13.4) crash when printing to a Phaser 7760

The last supported OSX version was 10.10.

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And it still works unofficially, like I just installed it without issue

 

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But of course I used the Xerox driver and not one of the ones by Apple

 

3.JPG

 

You probably will need to do an uninstall, reboot, and reinstall using an HP Jet direct port

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Joe Arseneau
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