I just discovered another clue that may help explain my issue. The CentreWare server's Application log had these events in the Application when trying to register
Proxy Not Found: 06155D099916 System.Web.Services.Protocols.SoapException: Proxy Not Found: 06155D099916
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object parameters)
at Xerox.CWW.CWWLib.edge.ProvisionRequestInterface.registerProxyDeviceV2(String proxyLoginID, PhysicalDeviceInfo physicalDeviceInfo) in c:\XGS-SDI\XOS\Device Management\Version\XDMCWW\5.12\Common\CWWLib\Mainline\Source\Web References\edge\Reference.cs:line 698
at Xerox.CWW.CWWLib.SchedMetering.registerProxyDevice2(PhysicalDeviceInfo physicalDeviceInfo, String strRemoteUserAddress, String strRemoteUserID, String& strTotalMessage, ArrayList& transactions) in c:\XGS-SDI\XOS\Device Management\Version\XDMCWW\5.12\Common\CWWLib\Mainline\Source\SchedMetering.cs:line 5548
Looks to be a web server issue possibly. We're running this on Server 2012 R2.
I have 4 WorkCentre 5875 v1, 1 WorkCentre 5855 v1 and 2 WorkCentre 7845 v1. The Proxy message seems to be coming from the server with CentreWare installed on it. Is it really originating at the printer itself?
We use CentreWare to help us mange our Xerox printers. We are in the process of moving our installation to a new server and are in the process of connecting all the printers. We have several reports configured to collect usage and activing information from the printers and from what I can see they are all SMart eSolution configured.
I'm having problems when I try to Register them. I get errors
Proxy Not Found: [macaddress] [localhost MYDOMAIN\Swood]
The mac address is the CentreWare server mac. We don't use a proxy in our network and I've configured the new server with the same network setting as the old one, not to use a proxy. Is there a way to force CentreWare to ignore the proxy settings?
The new server is running version 5.12.14 and the old server is on 5.2.42.